Welcome to Please read through the following carefully before placing your order.

Return Policy: You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us at: or call us toll-free at: 844-866-3529, and comply with the following terms and conditions for a refund:


● The original packaging MUST be used – no substitutions – (hang onto your box).
● Elby will arrange transport via a common carrier.
● You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given.
● Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition.
● The Elby bike must not be altered in any way or the return cannot be accepted.
● We will not issue a credit until Elby is in possession of the returned item.
● Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
● Refunds will be credited to your original method of payment.